Built on Trust,Driven by Safety
Clear policies. Strong protections. We keep every step of your journey safe, transparent, and fair.
Trust & Safety
We’re committed to creating a secure and respectful community for everyone.
- Verified users and strong security controls
- Monitoring systems to prevent misuse
- Report suspicious activity at any time
Terms of Service
These terms outline how Sendit works and what you can expect from us.
- Use Sendit responsibly and legally
- Respect other users and their property
- We may update terms as we improve
Privacy Policy
Your privacy matters. We collect only what we need and protect it always.
- We never sell your personal information
- Data is encrypted and securely stored
- You control your data and preferences
Prohibited Items
Some items aren’t allowed on Sendit to keep our community safe.
- No illegal, dangerous, or harmful items
- No counterfeit or restricted goods
- No weapons, drugs, or alcohol
Insurance & Liability
We provide added protection for eligible deliveries and items.
- Coverage options available for eligible deliveries
- Limits and terms apply per policy
- Check policy details before sending
Delivery Rules
Simple rules help ensure every delivery is smooth and successful.
- Use accurate pickup and drop-off info
- Meet time windows and instructions
- Follow local laws and platform rules
Claims & Disputes
We’re here to help when something doesn’t go as expected.
- Submit claims through the app
- Provide clear details and evidence
- We review and resolve fairly
Account & Verification
Verification helps build trust and keeps the platform secure.
- Verify your identity to unlock full access
- Keep your account details secure
- Report suspicious activity to us
Need Help?
Our support team is here to help you with any questions or concerns about our policies.
support@sendit.app
We typically reply within 24 hours
Within 24 hours
Average response time